Payment, Shipping & Returns
We accept the following methods of payments:
- American Express®
- Sturgis Motorcycle Inc® Gift Cards
Harley-Davidson Visa "Chrome Cash" cards are accept but must be taken over the phone. If you are trying to use your Chrome Cash please call us at 1-800-582-2830 to take your payment over the phone.
All credit and debit card accounts should be issued by a U.S. bank or financial institution
All pricing shown on website is in United States Dollars.
Your credit card statement will reference the “sturgishd.com” for each transaction.
All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits ownership of any items purchased. If no payment is received, no items will be shipped.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller.
We can ship to virtually any address but please note that there are restrictions on some products, and some products cannot be shipped to international destinations or known international freight forwarders.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.